General Patient Information

Chaplain Services
Chaplain services are available to everyone 24 hours a day. Please ask your nurse to contact the chaplain. A Chapel is located on the second floor and is open at all times.

Hospitalist Information
Inpatients and observation patients at Samaritan Hospital are seen by a hospitalist, a board certified physician who is on-site at the hospital 24 hours a day, seven days a week. The Hospitalist works closely with your family physician to coordinate your treatment plan. You will be released to your family physician’s care upon discharge. If you do not have a family physician, hospital staff will facilitate follow up care with a local physician.

Nutrition Services/Room Service
During your inpatient stay, you will select room service from a menu that has been prepared according to your physician’s orders. Room service opens at 7 a.m. and closes at 7 p.m. Please call ext. 3076 during these hours to place your meal or snack order. Breakfast is served at 8 a.m., lunch at noon and dinner at 5 p.m. An optional snack is served at 8 p.m. If you would like to speak to a dietitian, please call ext. 2541. 

Personal Care Items/Valuables
Valuables such as jewelry, money, credit cards, keys and cell phones should be left or sent home. Eyeglasses, dentures or hearing aids should be secured appropriately. If valuables can’t be sent home, you may request they be secured in the Hospital’s locked storage. The Hospital is not responsible for valuables kept in your room.

Personal care items such as toothbrushes, toothpaste, and shaving supplies are available, however, you may bring personal toiletry items if you wish.

Tobacco Use and Smoking Cessation
As a health care provider, UH Samaritan Medical Center has a responsibility to encourage and promote healthy lifestyles. As such, we are a tobacco free facility. We ask that all patients and visitors refrain from using tobacco on our properties. Patients who use tobacco will be offered nicotine replacement options during their stay. We offer a comprehensive tobacco cessation program free of charge to anyone in the community. Click here for more information, or call 419-207-2303.

Fall Prevention
Your safety and the safety of your visitors is very important to us, so please allow us to assist you in and out of bed. Also, please keep these tips in mind:

  • Wear slippers with non-skid soles while walking.
  • When you need to get up, ask for help if you feel weak, dizzy or lightheaded.
  • Use the call light in the bathroom if you become weak or need assistance returning to bed.
  • Notify the nursing staff of spills on the floor.
  • Ask to have objects, such as a bedside table, telephone and call light, within easy reach.
  • Use your call light for help before moving around in your room. Please wait for assistance.
  • Be careful not to trip over telephone cords, oxygen tubing, or other tubing.
  • The nurse may apply a special wrist band to alert staff that you are at risk for falls.

Hand Hygiene
The single best way to prevent the spread of illness or infection is to wash your hands often. Your caregivers should wash or foam their hands before and after contact with you. You and your visitors should wash your hands frequently while in the Hospital, including before and after eating.

Tips for Healthy Skin
Inactivity and illness could put you at greater risk for skin breakdown. Some of the major causes of skin breakdown are prolonged immobility, prolonged exposure to moisture, poor nutrition, and diminished sensation (the inability to feel pressure/pain). To help prevent skin breakdown:

  • Drink fluids frequently if permitted by your doctor.
  • Eat a balanced diet. A dietitian is available if you are having any problems eating. Nutritional supplements and vitamins may be ordered to increase calories and protein in your diet.
  • Avoid soap and water for bathing as this tends to dry your skin. While hospitalized, the nurses may use specialized bathing cloths to clean and moisturize your skin. Apply lotion to your skin once or twice daily to keep your skin more supple.
  • Keep yourself moving as much as possible and as permitted by your doctor. Your doctor may order Physical Therapy to help.
  • If you are on bed rest, the nursing staff will reposition you or remind you to change positions at least every two hours.
  • A specialized mattress or cushion may be provided when sitting in a chair. Avoid using a donut type cushion at home since the weight on the skin is uneven and may cause a pressure sore.
  • If you notice any areas of redness or soreness, please notify your nurse.

Feedback About Your Stay
When you return home, you may receive a call on behalf of UH Samaritan Medical Center asking for your participation in a brief interview about your inpatient experience. This interview is confidential and provides us with meaningful information, which we greatly appreciate.

University Hospitals is committed to treating our patients and families with respect and compassion. Your feedback helps us to improve our services and processes. For general complaints or compliments, please contact the Patient Advocate Office at 419-207-2650. For billing concerns, contact Patient Financial Services at 419-207-7878.

It is not required but is often helpful to submit your grievance in writing to be reviewed by the hospital’s formal grievance process. Review is performed by hospital employees who may include doctors, nurses, supervisors, administrators and quality review staff. The patient medical record will be reviewed and members of the team who cared for the patient will be interviewed. Upon completion of the investigation, which typically takes up to 60 days, a written response is sent back to the patient outlining the findings.

If you prefer not to utilize the hospital’s formal grievance process, you may choose to contact the Joint Commission’s Office of Quality Monitoring (800-994-6610), Ohio Department of Health (800-342-0553), Centers for Medicare and Medicaid services (877-267-2323), or Medicare Peer Review Organization (216-447-9604).

Callers to The Joint Commission’s Patient Safety Event Phone Line: 1-800-994-6610 will receive automated instructions on how to file a report or concern.

  • The line will no longer be answered by a staff member.
  • All reports must be submitted in writing.
  • The automated instructions provide specific directions on how to submit a concern or report:
  • On The Joint Commission’s website:, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.
  • By Fax number: 630-792-5636
  • By letter to The Joint Commission’s address: Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181